Returns, reimbursements and withdrawal on Emmeti Store

If the product does not be the orderly or if it was not compliant with needs and/or expectations, it is possible to ask for the return, at the address , no later than 15 days from delivery.

The product should not have been used.

The return is always borne by the customer: you can provide the shipment independently, or request a rendition label at a cost of 25.00 euros.

For products not present in the catalog and available on the ordination of the customer NOT It will be possible to refer to the general conditions of withdrawal, provided for by Emmeti Store and, more precisely, it will be possible to proceed with the return and/or with the withdrawal or the return if not subject to authorization by Emmeti Store.

For all products "Available on the ordination of the customer"And/or customized and/or falling within art. 59 of Legislative Decree 206/2005 it will not be possible to exercise the right of withdrawal or proceed with the return or return.
In this regard, at the end of example but not exhaustive, please view the products listed below: doors any type, plaster or particular paintings, customization Details, Beta, Velux and Stove the Nordic furniture.


For all the orders canceled, a penalty of € 10.00 per order will be detained

Control reserve

ALWAYS ALWAYS THE control reserve to delivery, especially if you have chosen the insured shipment. In this way, in case of damage, we can activate insurance policies.

If the courier in charge of your shipment is BRT, it will also be necessary to affix a "Specific reserve", indicating the damage that the package seems to have suffered, eg: open package/ damaged neck/ BRT/ dpd adhesive tape.

When will I receive a refund?

As soon as we have received the returned product, we can proceed with the refund (or gearbox). 

*From 7 June 2021 they will not be accepted rendered without motivation, or with a different motivation from those indicated above.